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FAQs

  1. OUR SERVICES
  2. INTELLECTUAL PROPERTY RIGHTS
  3.  USER REPRESENTATIONS
  4. PROHIBITED ACTIVITIES 
  5. USER GENERATED CONTRIBUTIONS
  6. CONTRIBUTION LICENSE
  7.  SERVICES MANAGEMENT 
  8. TERM AND TERMINATION
  9. MODIFICATIONS AND INTERRUPTIONS
  10. GOVERNING LAW
  11. DISPUTE RESOLUTION
  12. CORRECTIONS
  13. DISCLAIMER 
  14.  LIMITATIONS OF LIABILITY
  15.  INDEMNIFICATION
  16. USER DATA
  17. LECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES 
  18. CALIFORNIA USERS AND RESIDENTS 
  19. MISCELLANEOUS 
  20. CONTACT US 

General Questions

What is Women First Cabs?

Women First Cabs is a specialized transportation service exclusively for women, providing safe and reliable rides in Grande Prairie, AB, and beyond. Our mission is to empower women through transportation while fostering a community free of bias and discrimination.

Who can use Women First Cabs?

Women First Cabs is available to all individuals who prioritize safety and support our mission of empowering women. While our service focuses on female riders, we welcome riders of all genders who share our values.

How can I book a ride with Women First Cabs?

Booking a ride with Women First Cabs is simple. Download our app, create an account, and select your destination and ride option. You can also book directly through our website or by calling our customer support team.

Are Women First Cabs available 24/7?

Yes, we operate 24 hours a day, 7 days a week, ensuring you have access to safe and reliable transportation whenever you need it, day or night.

Do you offer services beyond Grande Prairie?

Absolutely. In addition to serving Grande Prairie, we provide intercity transfers to nearby cities and can accommodate long-distance travel upon request. Please contact us for specific travel inquiries.

What are the payment options available?

We accept various payment methods, including credit/debit cards through our secure app payment system. This ensures convenience and security for all transactions.

Can I schedule a ride in advance?

Yes, you can schedule your ride in advance through our app or website. Simply select your desired pickup time and location, and we'll ensure timely transportation for your appointments or travel plans.

Is there a cancellation fee?

No, we understand plans can change. We offer free cancellations if made within a reasonable time frame before the scheduled pickup to accommodate your flexibility.

How can I provide feedback about my ride experience?

Your feedback is valuable to us. You can rate your driver and provide comments directly through the app. Your input helps us improve our service and ensure a positive experience for all riders.

What measures do you take to ensure rider and driver safety?

We prioritize safety with rigorous driver screening, real-time ride monitoring, and an in-app SOS button for emergencies. Our commitment to safety extends to every ride, ensuring peace of mind for our passengers and drivers alike.

For Riders

How do I sign up as a rider with Women First Cabs?

Signing up is easy. Download our app, follow the registration prompts, and verify your account. Once registered, you can start booking rides immediately.

What types of rides can I choose from?

We offer standard rides, premium rides, and women-only rides. Each option is designed to meet your specific travel needs with comfort and reliability.

Are your drivers trained in customer service?

Yes, our drivers undergo training to provide excellent customer service and ensure a pleasant experience for every rider. We prioritize professionalism and courtesy in all interactions.

Can I request a specific driver?

While we cannot guarantee specific drivers due to scheduling and availability, you can add drivers to your favorites list for future ride preferences.

What should I do if I left something in the vehicle?

Contact our customer support immediately. We'll coordinate with your driver to retrieve any belongings left in the vehicle promptly.

How can I track my ride?

You can track your ride in real-time through the app. Monitor your driver's location, estimated time of arrival, and route to stay informed throughout your journey.

What should I do in case of an emergency during my ride?

Use the in-app SOS button for immediate assistance. Our support team is available 24/7 to handle emergencies and provide necessary help.

Do you offer promotions or discounts for frequent riders?

Yes, we periodically offer promotions and discounts to our loyal riders. Stay updated through our app notifications and promotional emails for current offers.

How can I contact customer support for assistance?

Our customer support team is available 24/7. You can reach us through the app's help section, by phone at +1 (587) 818-5330, or by email at info@womenfirstcabs.ca for any assistance or inquiries.

For Drivers

How do I become a driver with Women First Cabs?

To join our team, download the Women First Cabs driver app, complete the registration process, and undergo our screening and training protocols.

What are the requirements to become a driver?

Drivers must meet age requirements, possess a valid driver's license, pass background checks, and have a vehicle that meets our safety and quality standards.

Is there a vehicle requirement to drive for Women First Cabs?

Your vehicle must meet our safety and maintenance standards. We conduct inspections to ensure all vehicles provide a safe and comfortable ride experience.

How does the earnings and payment system work for drivers?

Drivers receive earnings daily and weekly through direct deposit or other designated payment methods. Our transparent payment system ensures timely compensation for your services.

What support and resources do you provide for drivers?

We provide comprehensive support, including a driver kit with an Android tablet, car wrap materials, and access to our 24/7 driver support line for assistance with any inquiries or issues.

Can I choose my own working hours as a driver?

Yes, you have the flexibility to set your own schedule and accept ride requests based on your availability and preferences.

Do you offer incentives or bonuses for drivers?

Yes, we offer incentives such as reimbursement for car wrap costs and bonuses for exceptional performance. Our driver rewards program is designed to recognize and reward your hard work.

What training is provided to new drivers?

New drivers undergo comprehensive training on customer service, safety protocols, and the use of our driver app to ensure a seamless experience for both drivers and riders.

How can I update my driver information or vehicle details?

You can update your information directly through the driver app. For any changes requiring assistance, contact our driver support team, and we'll assist you promptly.

What should I do if I have technical issues with the driver app?

Contact our technical support team through the app's help section or visit our website for immediate assistance with any app-related issues or technical inquiries.

Technical Support

How can I download the Women First Cabs app?

You can download the Women First Cabs app from the App Store for iOS devices or Google Play for Android devices. Simply search for "Women First Cabs" and follow the download instructions.

I'm having trouble logging into my account. What should I do?

If you're experiencing login issues, verify your username and password. Use the "Forgot Password" option to reset your password or contact our support team for further assistance.

What are the system requirements for using the Women First Cabs app?

The Women First Cabs app is compatible with iOS 11.0 and later or Android 5.0 and later versions. Ensure your device meets these requirements for optimal app performance.

How do I update the Women First Cabs app?

To update the app, go to the App Store or Google Play, locate the Women First Cabs app, and select the update option if available. Updating ensures you have access to the latest features and improvements.

I'm experiencing connectivity issues with the app. What should I check?

Check your internet connection and ensure you have sufficient signal strength. Restart your device and try reconnecting to the app. If issues persist, contact our technical support team for assistance.

Why is my app freezing or crashing during use?

App performance issues may be resolved by clearing the app cache, restarting your device, or reinstalling the app. These steps help resolve common technical glitches and improve app stability.

How can I report a bug or provide feedback about the app?

To report a bug or provide feedback, use the app's feedback option located in the settings menu or contact our technical support team directly. Your input helps us enhance app functionality and user experience.

Is there a user guide or help section available for the Women First Cabs app?

Yes, you can access the app's help section for user guides, FAQs, and troubleshooting tips. This resource provides comprehensive assistance for app navigation and functionality.

Do you offer technical support outside of regular business hours?

Yes, our technical support team is available 24/7 to assist with any app-related issues or technical inquiries. Contact us anytime for prompt assistance and support.

How can I contact technical support for assistance?

Contact technical support through the app's help section or visit our website for contact information. Our team is dedicated to resolving your technical concerns and ensuring a smooth app experience.